Yes. For customers within Sri Lanka, exchange is possible within 7 days of delivery. For international customers exchanges are possible within 30 days of delivery, provided that the item is returned to us by you (the customer). Once received, we will ship the new/exchanged item at our cost.
Will I be refunded the full value of my order ?
We do accept only exchanges and we do not offer refunds.
How do I request a return/change?
Contact the Crumbled Heritage customer care team by email at crumbledofficial@gmail.com within 7 days of delivery to request an exchange or store credit. Once the return request has been approved, our customer care team will place an exchange order or process your store credit.
What are the exchange conditions ?
- All returned/exchanged items must be new, unused, and with all the Crumbled Heritage brand tags on the bags in their original condition. Items that are damaged or soiled may not be accepted.
- Item(s) can be exchanged for a different size(s) or an alternative product(s), subject to the availability of stock by making a payment for the difference in price, if any, or for store credit.
- The purchased item(s) are your responsibility until they reach us. We request you to ensure that the items are packed up properly for return/exchange to avoid damage and tampering on their way to us.
- All returned/exchanged items will be inspected once we receive them before we can complete an exchange request. We try hard to accept all items returned to us and implement our exchange and credit policy.
- In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
- We only allow exchanges or store credit.
